From betting odds and bonus wagering to Live Casino and VIP perks — find clear, detailed answers to the most commonly asked questions about Cricxo, all in one place.
Have a specific question? Jump straight to that section.
Decimal, Fractional, and American odds — learn the differences and how to read each format in detail.
How much you need to wager before withdrawing a bonus, and which bets count — explained in plain language.
Get a quick overview of the different types of slot machines and Live Casino games available.
Explore the perks at every tier from Silver to Diamond, and find out how to move up.
How to recover a forgotten password and simple ways to keep your account secure.
Set your own betting limits, manage your budget, and use self-exclusion — all your responsible gaming tools in one place.
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Answers to the most important questions about Cricxo
By default on Cricxo, Decimal Format is used — it's the most straightforward format for Bangladeshi members. You can also switch to Fractional or American format in Settings.
How to read decimal odds: If the odds are 2.50 and you place a ৳100 bet, a win returns ৳250 (including your stake). Profit = (odds − 1) × stake = (2.50 − 1) × 100 = ৳150.
Fractional Odds: For example, 3/2 means ৳3 profit for every ৳2 wagered. Less common in Bangladesh, but frequently seen on British platforms.
American Odds: +150 means a ৳100 bet returns ৳150 in profit; −150 means you need to bet ৳150 to make ৳100 in profit. This format is rarely used on Cricxo.
Generally, odds below 1.70 indicate a "favorite"; above 2.00 signals an "underdog." In live betting, odds shift every few seconds — make your decisions quickly.
Before withdrawing a bonus at Cricxo, you need to wager a specified amount — this is known as the wagering or rollover requirement. For the welcome bonus, the condition is 5x।
Example: You deposit ৳1,000 and receive a ৳1,000 bonus. A 5x wagering requirement means ৳1,000 × 5 = ৳5,000 must be wagered before withdrawing the bonus. Your original deposit can be withdrawn at any time.
Which bets count:
Bets that don't count toward the wagering requirement: Odds below 1.70, void bets (where the full stake is returned), and cashed-out bets.
The period to complete the wagering requirement usually starts from when the bonus credit is 30-Day within. Any unmet bonus conditions will be forfeited once the period expires. You can track your current wagering progress under the "Rewards" or "Bonus" section.
Cricxo offers several types of slot games. The main categories are:
1. Classic Slots (3-Reel): The simplest type. Fruits, 7s, and bars — the feel of a traditional machine. Ideal for beginners because the rules are straightforward and the RTP (Return to Player) is typically between 94%–96%.
2. Video Slots (5-Reel): The most popular category on the platform. Features animations, themes, free spins, and bonus rounds. Paylines can range from 10 to 1,024. This category also has the largest number of games on Cricxo.
3. Progressive Jackpot Slots: A portion of every bet contributes to a growing prize pool. Jackpots can sometimes run into crores of BDT. The odds of winning are low, but the reward is massive.
4. Megaways Slots: The number of paylines changes with every spin — sometimes exceeding 17,000+. Higher volatility means wins come less often, but when they do, the payouts are significantly larger.
5. Buy Feature slots: You can buy into a bonus round directly without waiting for it to trigger. This typically costs the equivalent of 80–100x your bet.
Tips for Beginners: Start with classic 3-reel slots, choose games with an RTP above 95%, and practice for free in demo mode.
In Cricxo's Live Casino section, real human dealers run the games in front of high-definition cameras — you can watch and participate via live stream from the comfort of your home.
Popular Live Games:
Security: All live games are verified through independent RNG audits and streams are SSL-encrypted. The dealer has no access to your information — they only run the game.
Minimum Bet: Live Roulette and Baccarat tables start from ৳100. VIP tables have a minimum of ৳500.
Internet Connection: A minimum internet speed of 4 Mbps is recommended for the best experience. Mobile data works, but Wi-Fi gives you a smoother connection.
Cricxo's VIP program has a total of 5 Tiers Yes. Every bet earns points, and your tier is determined by the points you accumulate.
| Tier | Points Required | Key Benefits |
|---|---|---|
| Bronze | 0 – 4,999 | Daily Check-In Bonus |
| Silver | 5,000 – 19,999 | 5% weekly cashback, faster support |
| Gold | 20,000 – 74,999 | 10% cashback, higher betting limits, birthday bonus |
| Platinum | 75,000 – 1,99,999 | 15% cashback, personal account manager |
| Diamond | 2,00,000+ | 20% cashback, unlimited withdrawals, and exclusive offers |
Points earning rate: Earn 1 point per ৳100 wagered on Sports; 1 point per ৳50 wagered on Casino. VIP tiers are reassessed every calendar month. To maintain a higher tier, you must earn the required points each month.
Whether you've forgotten your password or your email address has changed, recovering your account is still possible. The steps vary depending on your situation:
Situation 1 — You've only forgotten your password:
Scenario 2 — Your email has also changed, but your mobile number is the same: The method above will work using a mobile OTP.
Scenario 3 — Both your mobile number and email are no longer accessible:
You'll find all responsible gaming tools together under the "Responsible Gaming" tab in your Cricxo account settings. There's no extra charge.
Deposit Limit: Set a cap on how much you can deposit each month. For example, a monthly limit of ৳3,000 means no further deposits will be accepted once that amount is reached. Reducing your limit takes effect immediately; increasing it requires a 7-day waiting period.
Loss Limit: Once your losses reach a set amount, betting will automatically stop. Daily or weekly limits can be set separately.
Cooling-Off (Break): You can take a break for 24 hours, 7 days, or 6 weeks. During this period, betting and deposits will be suspended — even if you can still log in.
Self-Exclusion: Deactivate your account for 6 months, 1 year, or permanently. No promotional messages will be sent during this period.
Reality Check: After 30 consecutive minutes of betting, an automatic alert about your time and spending appears — and it cannot be dismissed.
To activate any tool: Log in → Profile icon → Settings → Responsible Gaming. For more details, Responsible Gaming Page View.
Ask us in Bengali via live chat. Average response time is 3 minutes — available 24 hours.
It's completely normal to have a lot of questions when you first join Cricxo. How do betting odds work, what are the bonus terms, which game should I start with — these are questions millions of members have asked. Cricxo has put together this FAQ page to answer them clearly and simply.
Odds can feel confusing at first, but with decimal format there's just one rule to remember — multiply the odds by your stake to get your total return. Odds of 2.00 double your money; 1.50 returns one and a half times your stake. During live betting on Cricxo, odds update every few seconds, so waiting too long to decide means the odds may shift before you place your bet.
Bonus wagering confuses a lot of people. The key thing to remember is that the wagering requirement applies only to the bonus amount — not to your own deposit. So if you deposit ৳1,000 and receive a ৳1,000 bonus, you can withdraw your own ৳1,000 at any time. You only need to meet the wagering requirement to withdraw the bonus ৳1,000. Keeping this distinction in mind makes everything much simpler.
Many people wonder whether Live Casino games actually have real dealers — and the answer is yes. Cricxo offers live casino games from world-renowned providers like Evolution Gaming and Pragmatic Play. The dealers are fully professional, and game outcomes are determined entirely by chance. If anything ever seems off, you can share your game history and logs with support.
Climbing the VIP ranks isn't just about betting big — consistency matters. Regular smaller bets earn more points and make it easier to hold your tier than one large bet per month. From Gold and above, the perks become noticeably better, especially access to a personal account manager who gives you priority support whenever you need it.
Resetting your password is a 5-minute job in 95% of cases. However, if both your mobile number and email have changed, identity verification will be required. That's why it's important to keep the mobile number and email you registered with up to date. If you lose your phone or change your number, contact Cricxo support right away and update your details.
There's a common misconception about responsible gaming tools — many people think they're only for those who have a problem. In reality, these tools are for every member. Setting a monthly budget or a weekly spending limit is simply part of healthy betting habits. Cricxo recommends that every member set a monthly deposit limit right after registering.
If you don't find the answer you're looking for on this FAQ page, ask us directly on Cricxo's live chat in Bengali. Our support team is available 24 hours a day and responds in an average of 3 minutes. Cricxo believes transparency is the best policy — so never hesitate to ask.
If you can't find your answer in the FAQ, get in touch with us directly.
Click the live chat button from any page on the site. Get instant help in Bengali.
Send us an email for complex queries that need detailed information. You'll typically receive a reply within 24 hours.
For full details on bonus, payment, and gaming policies, visit the Terms & Conditions page.
Read the Terms & Conditions